Ser Familia, Inc. delivers its services using a unique holistic wraparound approach, which we call the Ser Familia Model. All services are provided to clients involving all family members, which yields the best possible outcomes for them and creates positive results which sustain themselves over time.

After a client is referred to us we do an assessment of every family member in the household over the age of 12. We exclude from this process a person who is the perpetrator of violence, crime, or abuse. Assessments are done using mainly evidence-based tools such as the Adverse Childhood Experience (ACE) test (which examines traumatic childhood experiences), the Basis24 questionnaire (which assess Depression/Functioning, Relationships, Self-Harm, Emotional Lability, Psychosis, and Substance Abuse), the Parenting Scale (a measure of parenting behavior and dysfunctional discipline) and others.

The results of these assessments combined with interviews with each family member allow our case managers to create, in partnership with each family, an Individual Family Plan. Each plan is unique and tailored to the family’s needs and goals. The plan will include a suite of our services as well as connections to other community supports. Our mental health counseling services are always provided in combination with our group interventions (parenting classes, couple’s programs, support groups, etc.). This model has been proven over 20 years of experience and research to yield the best and longest-lasting positive outcomes.

Each family has the support of a multidisciplinary team which, led by their case manager, might include a counselor, psychiatrist, parenting educator, couple’s program facilitator, youth mentor, domestic violence advocate, immigration attorney, emergency assistance coordinator, educational tutor, and others. All of these professionals work in coordination to ensure that all family members thrive and the family environment transforms into one in which every person can flourish.